1.1. These General Terms and Conditions govern your access to and use of the Website and the Services. Before using the Website, please read them carefully. By registering a Player Account or accessing or using any part of the Website or the Services, you confirm that you accept and agree to be legally bound by these General Terms and Conditions and the following documents (collectively, the "Terms and Conditions"):

• General Terms and Conditions displayed on this page;
• Privacy Policy;
• Specific terms of advertising campaigns, bonuses, and special promotions offered on our Website;
• Rules of particular games offered on our Website, which may be accessed through such games;
• Other terms and conditions that you may accept in order to use certain sections and services available on our Website.

1.2. If you do not agree to the Terms and Conditions, you must not create a Player Account or use any services offered through the Website. Your continued use of the Website constitutes acceptance of the Terms and Conditions.

1.3. These Terms and Conditions constitute an agreement between bets.io (the "Casino" or "Website", "Company", "we", "us" or "our") and you (the "Player" or "you").

References to the Support Team or Customer Service Team mean the team available at [email protected].

1.4. For the avoidance of doubt, the Company operates an online gaming platform that may support deposits and withdrawals in Currencies through independent third-party payment service providers and, where applicable, blockchain networks. The Company does not provide banking, payment, exchange, brokerage or custodial services.

1.5. It is your sole responsibility to determine whether online gambling and your use of the Website are lawful in each jurisdiction applicable to you. The Casino gives no assurance or warranty as to the legality of your use of the Website. Before using the Website, you must confirm that online gambling is lawful in your jurisdiction and that you meet the applicable minimum age. If your use of the Website becomes unlawful or restricted, you must immediately stop using the Services and request closure of your Player Account.

1.6. The Casino may amend these Terms and Conditions at any time. We will use reasonable efforts to notify Players of material changes by email or through the Website. Players should review this page regularly. Unless otherwise stated, amendments take effect when published. Continued use of the Website constitutes acceptance of the amended Terms and Conditions.

1.7. Only the English version of these Terms and Conditions shall have legal effect. We provide non-English versions of Terms and Conditions for informational purposes only. Accordingly, should there be any discrepancies between the English version and non-English editions of these Terms, the English version shall prevail.

2.1. The Casino accepts Players only from those countries and geographic regions where online gambling is allowed by law. It is the Player's sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the Website.

2.2. The Casino accepts only adult Players who are at least 18 years old and have reached any higher minimum gambling age required in their jurisdiction. It is the Player's responsibility to verify the applicable age requirement.

2.3. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

2.4. The Company may request proof of age and may restrict access to the Website or suspend a Player Account until satisfactory proof is provided.

2.5. The availability of the services shall not be interpreted as an offer or invitation on our part to use the services in a country where such use is illegal.

2.6. The restricted countries are: Angola, Barbados, Belgium, Burkina Faso, Central African Republic, Comoros Islands (Comoros), Costa Rica, Cuba, Curacao, Cyprus, Democratic Republic of the Congo, Dutch West Indies, Eritrea, Ethiopia, Haiti, Iran, Iraq, Israel, Jamaica, Jersey, Lebanon, Liberia, Libya, Mali, Myanmar, Nicaragua, North Korea, Panama, Republic of the Congo, Russia, Rwanda, Saba, Sierra Leone, Somalia, South Sudan, Statia, St. Maarten, Sudan, Syria, Uganda, Ukraine, The United States of America, Yemen, Zimbabwe. This includes all of the named nations' Territories and Possessions. We reserve the right to change the list of restricted countries at our sole and absolute discretion and without forewarning. All such changes will be published on the Website.

2.7. If you are in a restricted country (as defined above), using the Website is strictly prohibited. You may only access the content, such as news and information, but you are not allowed to use any other features, including the Website or any service related to the Website.

2.8. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that a Player breaches this Restricted Countries policy.

2.9. The Casino does not accept Players who are employees or personnel of the Company or immediate family members of such persons.

2.10. The Casino does not accept Players who have excluded themselves from participation as long as the self-exclusion period is in place.

3.1. "Currencies" means any fiat Currency, blockchain-based Currency, stablecoin, virtual Currency, token or other unit of value supported by the Website from time to time. References to a Currency include the applicable payment rail or blockchain network.

3.2. Transactions in blockchain-based Currencies are processed through the relevant network and/or an independent third-party provider. Such transactions are generally irreversible once broadcast or confirmed, and the Company cannot reverse or recover a transaction sent using incorrect details or an unsupported network.

3.3. The Company does not provide a personal custodial wallet, manage private keys on a Player's behalf or provide Currency exchange, financial or investment advice. The Player is responsible for external wallets, private keys, transaction details, applicable law and the risks of network failure, protocol changes and market volatility.

The following Currencies may be supported, subject to availability in the Cashier.

Blockchain-based Currencies:

• Tether (hereinafter “USDT”)
• Ethereum (hereinafter “ETH”)
• Bitcoin (hereinafter “BTC”)
• USD Coin (hereinafter “USDC”)
• Solana (hereinafter “SOL”)
• BNB (hereinafter “BNB”)
• XRP (hereinafter “XRP”)
• Dogecoin (hereinafter “DOGE”)
• TRON (hereinafter “TRX”)
• Cardano (hereinafter “ADA”)
• Litecoin (hereinafter “LTC”)
• Bitcoin Cash (hereinafter “BCH”)
• Blockchain-based Currencies may be available on different networks. The networks supported at the time of the transaction are displayed in the Cashier.

Fiat Currencies:

• Euro (hereinafter “EUR”)
• US Dollar (hereinafter “USD”)
• Canadian Dollar (hereinafter “CAD”)
• Australian Dollar (hereinafter “AUD”)
• New Zealand Dollar (hereinafter “NZD”)
• Pound Sterling (hereinafter “GBP”)
• Swiss Franc (hereinafter “CHF”)
• Norwegian Krone (hereinafter “NOK”)
• Japanese Yen (hereinafter “JPY”)
• Brazilian Real (hereinafter “BRL”)
• Indian Rupee (hereinafter “INR”)
• Czech Koruna (hereinafter “CZK”)
• South African Rand (hereinafter “ZAR”)
• Philippine Peso (hereinafter “PHP”)
• Mexican Peso (hereinafter “MXN”)
• Turkish Lira (hereinafter “TRY”)
• Nigerian Naira (hereinafter “NGN”)
• Argentine Peso (hereinafter “ARS”)
• Peruvian Sol (hereinafter “PEN”)

5.1. The Website offers payment methods made available through independent third-party payment service providers, including payments in Currencies through bank, card, e-wallet, alternative payment or blockchain rails, where available. Payment methods may vary depending on your country of residence. You may contact [email protected]. for information about the methods available in your region.

Processing

5.2. All deposits must be made using a payment method registered in your own name. Third-party payments are strictly prohibited.

5.3. The Company does not charge an internal deposit fee unless stated in the Сashier. Your payment provider, bank or blockchain network may apply transaction, network or conversion fees. You are responsible for checking any applicable charges before depositing.

5.4. Processing times for deposits may vary depending on the payment method and your financial institution. While most transactions are processed instantly, some may require additional verification.

5.5. For the avoidance of doubt, the Company does not provide payment, clearing, settlement, Currency exchange or custodial services. Payments are handled by third-party payment service providers and/or the relevant blockchain network.

Third-Party Payments

5.6. The Website does not accept deposits from third-party accounts. You must use a bank account, card, e-wallet or other payment method registered in your own name. If a third-party deposit is identified:

• The original deposit may be refunded to the owner of the payment account.
• Any winnings derived from such a deposit may be frozen. The Player account may be suspended or closed at the Company's sole discretion.
• The Company is not responsible for any lost funds resulting from deposits made from unauthorized accounts.

Deposit Confirmation and Reversals

5.7. A deposit is not complete until it has received the confirmation required by the Company, payment provider or relevant blockchain network. If the deposit is not credited, contact [email protected]..

5.8. It is your responsibility to verify the accuracy of any transaction before confirming a deposit or placing a bet.

5.9. By depositing funds, you agree not to request a chargeback, reversal or cancellation in respect of a valid and authorised deposit.

5.10. A fraudulent or abusive attempt to reverse a valid deposit may result in account suspension, withholding of affected winnings or recovery of the resulting loss.

Transaction Records and Compliance

5.11. You can view your transaction history at any time in the "Wallet/Balance" section of your Profile.

5.12. The Company reserves the right to request additional verification documents (e. g., proof of identity, source of funds, bank statements) before processing deposits or withdrawals in compliance with anti-fraud, anti-money laundering (AML), and responsible gaming policies.

5.13. By making a deposit on the Website, you acknowledge and agree to these Terms and Conditions. Failure to comply may result in penalties, including forfeiture of funds and account closure.

6.1. The Player Account may be funded using any payment method made available on the Website at the time of the transaction, including payments in Currencies through bank, card, e-wallet, alternative payment or blockchain rails, where available. Contact [email protected]. for information about methods available in your country of residence.

6.2. If you fund the Player Account in a Currency other than the account Currency, the conversion will be made at the applicable rate. Any network fees, bank charges and third-party processing fees shall be borne by the Player.

6.3. The Company does not accept third-party payments. You must deposit only from a bank account, card, e-wallet or other payment method registered in your own name. If this condition is breached, the Company may return the deposit, suspend the Player Account and void winnings directly attributable to the prohibited payment, subject to applicable law. The Company is not responsible for funds deposited from an unauthorised third-party account.

6.4. The minimum deposit amount per transaction is 5 USDT / 0.0001 BTC / 0.01 BCH / 0.0875 LTC / 50 DOGE / 4 XRP / 0.0025 ETH / 20 ADA / 0.01 BNB / 17.5 TRX / 5 USDC / 0.05 SOL / 20 EUR / 20 USD / 20 GBP / 30 AUD / 30 CAD / 30 NZD / 50 PLN / 150 JPY / 20 BRL / 400 ZAR / 300 INR / 1,000 NGN / 3,000 ARS. The minimum and maximum deposit limits may vary depending on the Currency, network and payment method selected. The limits displayed in the Cashier at the time of the transaction apply.

6.5. The Casino is not responsible for a transfer made using an incorrect bank account number, wallet address, network, tag, memo or other payment details supplied by the Player.

6.6. Technical deposit limits may not prevent a transfer in a blockchain-based Currency that is initiated outside the Website. Players who wish to limit their gambling should use the responsible-gaming tools available on the Website or contact Customer Support.

6.7. When depositing a blockchain-based Currency, ensure that the amount is at least the minimum displayed in the Сashier for that Currency and network. A deposit below the minimum, or sent through an unsupported network, may not be credited and may be technically impossible to recover.

6.8. Transactions in a blockchain-based Currency are generally irreversible once confirmed. Deposits sent to an incorrect wallet address or network, or with a missing or incorrect tag or memo, may not be reversed, recovered or refunded.

6.9. Transactions involving any Сurrency may be subject to processing adjustments, including but not limited to applicable conversion rates, third-party fees, and other operational considerations. Where necessary, such adjustments may be applied to ensure seamless transaction processing and compliance with internal policies.

7.1. Withdrawal requests may be submitted using any method available on the Website. All withdrawals are subject to verification and compliance checks.

7.2. The Casino will process withdrawals as soon as reasonably possible. Any processing time stated on the Website is an estimate and starts only after verification has been completed. The time it takes for funds to reach the Player depends on the bank, payment provider or blockchain network used.

7.3. Before making a withdrawal, the Player must wager each deposit at least one (1) time. Any separate wagering requirements under the Bonus Terms will continue to apply.

7.4. Minimum withdrawal amounts are shown in the Cashier and may vary depending on the Currency and withdrawal method selected.

7.5. Unless a different limit is shown in the Cashier or agreed with the Player, withdrawal limits are based on the Player’s total deposits during the previous sixty (60) days:

7.6. Total deposits of up to USDT 1,000: USDT 1,000 per day, USDT 2,500 per week and USDT 10,000 per month.

7.7. Total deposits above USDT 1,000 and up to USDT 10,000: USDT 2,000 per day, USDT 5,000 per week and USDT 20,000 per month.

7.8. Total deposits above USDT 10,000: USDT 3,000 per day, USDT 10,000 per week and USDT 30,000 per month.

7.9. The above amounts may be calculated in USDT or the equivalent amount in another Currency.

7.10. Requests to increase the applicable withdrawal limits will be considered on a case-by-case basis. Withdrawal limits for VIP Players are discussed individually with their personal manager.

7.11. The Company may change a Player’s withdrawal limits based on gaming activity, verification status, loyalty or VIP status. Withdrawal limits affect the amount and frequency of payments but do not reduce the Player’s valid balance.

7.12. If winnings payable to a Player exceed USDT 30,000, or the equivalent amount in another Currency, the payment schedule will be agreed with the Player individually.

7.13. The Player must provide the correct bank account, wallet, network and other payment details. The Casino is not responsible for payments made using incorrect details provided by the Player or for delays caused by a bank, payment provider or blockchain network.

7.14. Bank transfers may take up to ten (10) banking days after approval and may be subject to third-party charges payable by the Player. Bank transfers may not be available for withdrawals in USD.

7.15. The maximum payout per gaming session is USDT 100,000, or the equivalent amount in fiat Currency. Any lower game-specific maximum payout must be stated in the applicable Game Rules or Bonus Terms.

8.1. Please bear in mind that some games may be unavailable in certain jurisdictions, as required by policies of game providers, which may change from time to time.

8.2. We cannot guarantee that any returns, deposits, winnings, or bonuses, which residents of the countries restricted hereunder have gained or accrued using any means of encrypted connections over the Internet with the purpose to falsify their geolocation, would not be forfeited and may not be reclaimed by us on demand. Such actions on the part of the Players will be regarded as a violation of these Terms and Conditions and we reserve the right not to open, suspend, close your account, withhold payment of your winnings and apply such funds on account of any damages caused by you.

9.1. The Company considers a Player Account dormant if no login has been recorded for more than 180 consecutive calendar days. The Company shall duly notify the Player at least thirty (30) calendar days before the Player Account becomes dormant so that the Player is informed in advance of the relevant consequences.

9.2. In such an instance, the Player acknowledges that the Company may charge an inactivity fee in accordance with these Terms and Conditions. The Player authorises the Company to debit a monthly administrative fee (Dormant Account Fee) from the Player Account at the beginning of the month following the day on which the Player Account is deemed dormant and at the beginning of each subsequent month while the Player Account remains inactive.

9.3. Fees may only be charged to an inactive account as long as that account does not go into a negative balance. Where the Company decides to charge a fee, such fee shall be a Dormant Account Fee in the amount of USD 10 (ten), or the equivalent in the Currency of the Player Account balance. The Company will stop deducting the Dormant Account Fee if the account balance is zero or if the account is reactivated by the Player.

9.4. Where the Company decides to close an account, it shall, without prejudice to any AML legislation and procedures, endeavour to refund the remaining balance, by remitting the funds directly or by contacting the Player using the Player's contact information.

9.5. If the Company is unsuccessful in remitting the remaining balance, it will either:

• leave the account open and charge a monthly administrative fee (Dormant Account Fee) in the amount of USD 10 (ten), or
• close the account and confiscate the remaining balance if the Player Account remains dormant for more than one (1) calendar year.

10.1. You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence and laws applicable to you. You agree to compensate the Company for all expenses or losses that the Company may incur as a result of any liability or requirement presented to us by a government body due to requirements to withhold or pay taxes or similar requirements in connection to your withdrawal request or income.

10.2. You are fully responsible for paying any and all monies owed to other individuals and/or legal entities.

11.1. By accepting these Terms and Conditions, you confirm that you know and understand the rules of the games offered on the Website. You should review the theoretical payout percentage, where displayed, and the rules available through each game's interface.

11.2. Where a Currency conversion is required, the Website or relevant provider will apply the rate displayed or otherwise applicable at the time of conversion. The Company is not liable for discrepancies caused solely by exchange-rate fluctuations.

11.3. Any conversion is performed solely to display balances, settle wagers or process payments. The Company does not provide Currency exchange services and does not guarantee the continued availability or stability of any exchange rate.

12.1. By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

12.2. The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or interrupt a Player’s gameplay.

12.3. If a wager is confirmed or a payment is made in error, the Company may void the affected wager or correct the error by resettling the wager on the terms that should have applied when it was placed.

12.4. If the Casino mistakenly credits your Player Account with a bonus or winnings that do not belong to you, whether because of a technical issue, paytable error, human error or otherwise, the amount remains the Casino's property and may be deducted from the Player Account. If you withdraw the amount before the error is identified, it constitutes a debt owed to the Casino. You must notify the Casino immediately after becoming aware of an incorrect credit.

12.5. The Casino and its directors, employees, partners and service providers do not warrant that the software or Website will be error-free or continuously accessible.

12.6. The Casino shall not be liable for any loss, cost, expense or damage, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

12.7. You agree to indemnify the Casino and its directors, employees, partners and service providers against reasonable direct losses and third-party claims arising from your fraud, unlawful conduct or material breach of these Terms and Conditions.

13.1. Deposits are generally non-refundable. The Company may consider a refund where a verified technical problem prevented you from using the Website or in another exceptional circumstance. A request relating to a technical problem must be submitted within twenty-four (24) hours of the relevant transaction. Before calculating a refund, the Company may remove any unearned bonus and winnings derived from that bonus. We aim to notify you of the outcome within seven (7) days after receiving all required information; a complex investigation may reasonably take longer.

13.2. To request a refund, contact the Support Team at [email protected]..

13.3. To verify a refund request, you may be required to provide:

• photos of both sides of your passport, driving licence, or any other form of ID,
• proof of address, such as a photograph of a paper document sent to you within the last ninety (90) days, including a government-issued document, bank document or utility bill;

13.4. Alternatively, you can upload the original PDF of a utility bill, or a bank statement (showing your name and account number if you haven't uploaded it as a proof of address).

13.5. If a refund is approved, the Company will normally initiate it within forty-eight (48) hours after the decision, subject to verification and provider availability.

13.6. If you have funded your Player Account with a credit card, we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our available alternative payment methods.

13.7. If any credit card purchase is considered to pose an unacceptable security or legal risk by our payment processors or the Casino, we will initiate a refund for the relevant transaction to the credit card and notify the appropriate authorities and parties.

13.8. Before a refund requested by the Player is processed, all bonuses and winnings in the Player’s balance will be deducted when calculating the refund amount.

13.9. A refund involving a blockchain-based Currency may be technically impossible or may require a new outbound transaction. Any approved return is subject to network availability, verification, accurate destination details and applicable network fees.

15.1. Each Player is allowed to create only one (1) personal account.

14.2. A Player must not create or use multiple Player Accounts, share account access or allow a third party, including a minor, to use the Website through the Player Account. The Casino may suspend or close duplicate or shared accounts and void affected payouts.

14.3. Any bonus, winnings or other benefit obtained through a Duplicate Account may be reclaimed, and the Player must return any such amount already withdrawn.

14.4. The Website may be used only for personal recreational gambling and not for any commercial purpose.

14.5. You must maintain your account and keep your details up-to-date.

14.6. You must not transfer, sell, assign, pledge or otherwise dispose of your Player Account or any deposit, balance, winnings, wager, claim or other right connected with it.

14.7. The Company retains, for five (5) years, all records obtained through identity verification measures, documentation concerning its relationship with Players and Player transactions, and correspondence with Players.

15.1. The Casino uses anti-fraud controls to prevent financial and gaming fraud. A suspected fraud may result in immediate suspension of the Player Account and affected transactions while the matter is investigated.

15.2. The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:

• participating in any type of collusion with other Players
• developing strategies aimed at obtaining unfair winnings
• fraudulent actions against other online casinos or payment providers
• chargeback transactions with a credit card or denial of some payments made
• creating two or more accounts
• creating multiple accounts to exploit bonus offers
• using an account for any commercial purposes
• exploiting software bugs, errors, or vulnerabilities
• participating in match-fixing or manipulating game mechanics
• using scripts, third-party software, or technologies to gain an unfair advantage
• low-risk roulette play in which the Player places equal stakes on both black and red
• other types of cheating or violations

15.3. The Company reserves the right to, and may be required to, inform the applicable regulatory bodies of fraudulent actions committed by the Player.

15.4. In the event of a valid chargeback, the Casino may debit the Player Account for the reversed amount and reasonable direct costs, suspend or close the Player Account, recover any remaining debt and void winnings directly connected with the reversed or fraudulent transaction.

15.5. The Casino has zero tolerance for advantage play and bonus abuse. The Company may void an affected bonus and winnings derived from it where a Player uses stolen payment details, chargebacks, duplicate accounts, false registration data, forged documents or another prohibited method to obtain an unfair promotional advantage.

15.6. For verification, the Casino may require identification, proof of address, proof of payment method, a certified translation, liveness check or video verification. Documents must be legible and in a form reasonably acceptable to the Company.

15.7. If the required identity, creditworthiness, or other requested verification cannot be completed because you fail to provide the requested documents in the required format within 30 days from the date of our initial request, we are under no obligation to continue the verification process and may, at our sole discretion, deactivate or otherwise restrict your account in any manner we deem appropriate.

15.8. The Casino reserves the right to close your Player Account and refund the balance of your Player Account to you, subject to the deduction of relevant withdrawal charges, at the Casino’s absolute discretion and without any obligation to state a reason or give prior notice. The Casino reserves the right to retain payments, if there is suspicion or evidence of manipulation of the Casino system. Criminal charges will be brought against any user or other person who has manipulated the Casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

15.9. Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfil such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

15.10. Each deposit must be wagered at least one (1) time before funds associated with that deposit may be withdrawn. If several deposits are made without gaming activity, the 1x requirement applies to their aggregate amount. The Casino may instead conduct an enhanced AML review and, where lawful and disclosed, deduct reasonable third-party return costs.

15.11. The Casino is not a financial institution. A Player Account does not bear interest and must not be used to store or transfer funds. The Company does not provide Currency exchange services.

15.12. The Company or a third party acting on behalf of the Company may, from time to time, request additional information from you, including information to confirm that you are not a restricted person. If you do not provide such information within the period set by the Company or if the Company determines, in its sole discretion, that such information is not adequate, the Company may, acting reasonably:
(i) terminate your access to the Website,
(ii) prohibit you from participating in any reward or incentive programs or product launches and
(iii) take any other action the Company deems reasonable or necessary in its sole discretion.

15.13. If the Company has reasonable grounds to suspect that a Player has engaged in fraudulent, abusive, or unlawful conduct, including but not limited to the use of advanced predictive algorithms, automated betting software, exploitative betting patterns, unauthorized access tools, or any other manipulative techniques designed to gain an unfair advantage, the Company reserves the right to suspend the processing of any withdrawals and withhold affected winnings pending the completion of an internal compliance review. The Company may, acting reasonably, require the Player to provide additional verification documents and cooperate fully with the investigation. Should the investigation substantiate any breach of these Terms and Conditions, the Company reserves the right to declare all wagers, winnings, and bonuses void, terminate the Player's account, and take any further action necessary, including reporting the matter to relevant regulatory and enforcement authorities.

16.1. Terms of the Bonus Policy, available bonuses and the conditions for their receipt are listed on the "Promotions" page. The Casino reserves the right to amend the rules of the Bonus Policy at any time.

16.2. Provided that a Player uses only their own personal information to create an account, does not operate duplicate accounts, and complies with all applicable Terms and Conditions, they are entitled to use any bonus granted to them as they see fit. However, the Casino strictly prohibits bonus hunting practices, including the use of another individual's personal information to create additional accounts, even if consent is obtained.

16.3. Once a Player has received a bonus and fully cleared the associated wagering requirements, any winnings derived from such bonus play shall remain with the Player. The Casino will not impose further restrictions on bonus play beyond those expressly provided in these Terms and Conditions. Upon a Player receiving a bonus and ostensibly meeting the associated wagering requirements, any winnings derived from bonus play shall generally vest with the Player, subject to the Casino’s final determination that all conditions have been satisfactorily met. Notwithstanding the foregoing, the Casino reserves the right, in its sole discretion, to protect the integrity of its bonus programs and comply with applicable regulatory obligations.

16.4. The Casino reserves the right to review transaction histories and account logs at any time to detect and prevent bonus abuse. Should the Casino determine, based on a Player's activity or an unsatisfactory bonus-to-deposit ratio, that bonus abuse has occurred, it may cancel or withhold additional bonuses. In such cases, an internal notification may be issued, and further bonus claims may be restricted.

16.5. If the terms of the Bonus Policy are contrary to these Terms and Conditions, the terms of the Bonus Policy shall prevail.

16.6. By participating in our bonus programs, Players agree to these Terms and Conditions. The Casino reserves the right to interpret and enforce these provisions at its sole discretion in accordance with applicable legal and regulatory standards.

17.1. The Casino service is provided solely for entertainment purposes.

17.2. The Casino service is provided on an "as is" and "as available" basis. The Casino does not warrant that the service will meet every Player's expectations.

17.3. The Casino is not responsible for a malfunction, communication failure or other problem caused by the Player's device, software or internet connection.

17.4. The Casino will use reasonable efforts to correct faults in the service but does not guarantee that the service will be error-free.

17.5. The Casino may carry out maintenance of its software and systems and may temporarily suspend the service for that purpose.

17.6. In the event of force majeure, accidents, failures of software or hardware provided by third parties, or third-party actions aimed at suspending or terminating the Casino’s operations, the Casino may suspend its operations and cancel all current bets.

17.7. To the fullest extent permitted by applicable law, the Casino is not liable for indirect, special, incidental or consequential loss arising from use of the Website or participation in the Games. Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded.

17.8. You agree to indemnify the Casino, its employees and service providers against reasonable direct losses and third-party claims arising from your fraud, unlawful conduct or material breach of these Terms and Conditions.

18.1. The content on the Casino Website is subject to copyright and other proprietary rights held by the Casino or used under license from third-party rights owners. All downloadable or printed materials contained on the Website may only be downloaded to a single personal computer and can be printed solely for personal and non-commercial use.

18.2. Use of the Website does not grant the Player any right in intellectual property owned by the Casino or a third party, including copyright, know-how and trademarks.

18.3. You must not use or reproduce any trade name, trademark, logo or other protected material displayed on the Website without the relevant rights holder's prior written consent.

19.1. Player Account Suspension and Closure Based on KYC (Player's identity verification) and AML Reasons

• The Player must provide all information reasonably requested to administer the Player Account, verify the Player's identity or establish the source of funds. Unless otherwise stated, the information must be provided within thirty (30) calendar days after the request.
• If the Player does not provide the requested documents within thirty (30) calendar days, the Player Account may be restricted or suspended until satisfactory documents are provided.
• If verification is unsuccessful, the Company will notify the Player by email unless prohibited by law. Full access may be restored after the Company receives and verifies all required documents.
• The Casino may request KYC information and documents before processing a withdrawal. The documents must be valid, complete and authentic. The Casino may suspend a withdrawal while verification is in progress. If the Player provides false, forged or incomplete information or documents, the Casino may refuse the withdrawal, close the Player Account and void or withhold the affected funds, subject to applicable law.

Player Account Suspension Based on Fraud Reasons

19.2. The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques.

• The Company may suspend access to the Website or restrict a Player Account where it reasonably suspects fraudulent or unlawful activity.
• If the Player Account is closed or blocked, the Player’s access to the Company’s services is suspended, or access is denied for any other reason, the Player may contact the Customer Support Team at any time to request clarification or advice regarding the available options or to request withdrawal of any remaining balance in the Player Account. The Customer Support Team will examine the request and inform the Player accordingly. If there are factual or legal circumstances preventing withdrawal, the funds will be withheld until those circumstances have been resolved (if applicable).

Duplicate Accounts Suspension and Closure

• Players may hold only one Player Account. When a Player registers, the details are checked for possible duplicate accounts.
• If a manual or automated check indicates a possible Duplicate Account, the Company may suspend the account while it determines whether the account was created intentionally or for an improper purpose.
• A Duplicate Account created to abuse promotions, collude, circumvent verification or obtain another unfair advantage may be permanently closed. The Company will notify the Player unless prohibited by law or doing so would prejudice an investigation.

20.1. You may submit a complaint concerning the Services to Customer Support using the contact details stated on the Website.

20.2. Complaints are handled by Customer Support and escalated internally where they cannot be resolved at first contact. You will be kept reasonably informed of material progress.

20.3. A complaint should be submitted by the Player Account holder. A complaint may not be sold or assigned. The Casino may communicate with a duly authorised representative where required by law or where satisfactory authority is provided.

20.4. The Casino aims to acknowledge a complaint within twenty-four (24) hours after receipt and to explain the expected process and timeframe.

20.5. To help the Company investigate promptly, include the following information:

• the word “Complaint” in the subject line;
• clear information identifying the Player as the account holder, including the Player’s first name, surname and telephone number;
• a detailed description of the issue and all relevant information;
• the relevant dates and times.

20.6. Complaints will be handled in English. The Company may accept supporting materials in another language or request a translation.

20.7. The Company will investigate the complaint using relevant account records and personnel and will keep the Player reasonably informed while the investigation is ongoing.

20.8. The Company will seek to resolve a complaint as soon as reasonably practicable and, in any event, within eight (8) weeks after receipt, unless exceptional circumstances or applicable rules require a different period.

20.9. The Company will provide a clear written final response setting out the outcome and reasons, together with supporting information where appropriate.

20.10. The Company will comply with applicable complaint-handling requirements and may offer an alternative dispute-resolution mechanism where available.

20.11. In a dispute concerning a wager or game result, the Casino's and game provider's server records are presumed accurate unless there is manifest error or reliable contrary evidence. If the result displayed on the Player's device differs from the verified server record, the server record prevails.

20.12. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

21.1. The Company is committed to responsible gambling and to reducing gambling-related harm. The Responsible Gaming Policy describes the tools and support available to Players.

21.2. A Player may request self-exclusion through the Player Account or Customer Support. During an active self-exclusion, the Player must not create another account, deposit or wager and will not receive targeted promotions.

21.3. When a fixed self-exclusion period ends, the Player Account will not be reactivated before the end of that period and any applicable cooling-off or review process.

21.4. Self-exclusion restricts gambling activity but does not, by itself, remove the Player's right to request withdrawal of a valid balance, subject to verification and these Terms and Conditions.

21.5. The Company may offer self-exclusion for 24 hours, 7 days, 30 days, 6 months, 1 year or an indefinite period, as displayed in the Player Account or confirmed by Customer Support.

21.6. Self-exclusion is a voluntary restriction preventing the Player from using the gambling services offered through the Website.

21.7. Should you feel that you have developed a gambling problem, we recommend that you self-exclude on an indefinite basis.

21.8. A request to end an indefinite self-exclusion must be made in writing to Customer Support and is subject to responsible-gaming review. If reactivation is permitted, it will not occur earlier than seven (7) calendar days after the request.

21.9. The Company may reject or defer reactivation where account information or communications reasonably indicate an ongoing risk of gambling-related harm.

21.10. The Company will use reasonable efforts to implement a self-exclusion promptly. The exclusion takes effect when it is applied to the Player Account and confirmed to the Player.

21.11. Independent support is available from Gambling Therapy (https://www.gamblingtherapy.org), Gamblers Anonymous (https://www.gamblersanonymous.org) and GambleAware (https://www.begambleaware.org). These organisations are independent and are not affiliated with the Company.

21.12. The support organisations identified above are independent and are not affiliated with the Company or the Website.

22.1. These Terms and Conditions and any dispute arising out of or in connection with them or use of the Website are governed by the laws of Costa Rica, subject to any mandatory law that cannot validly be excluded.

22.2. Subject to any mandatory consumer right or dispute-resolution procedure that applies, the courts of Costa Rica have exclusive jurisdiction over any dispute arising out of or in connection with these Terms and Conditions or the Website. The Company may seek interim or injunctive relief in any competent jurisdiction where necessary to protect its legitimate interests.